Frequently Asked Questions

1. What is ePharm5?
2. What kinds of content resources will I be able to find on ePharm5?
3. How do I find what I am looking for on ePharm5?
4. How far back can I search on ePharm5?
5. What if I want to view ePharm5 from my home computer, or my laptop?
6. What are the minimum system requirements to use the ePharm5 site?
7. What are cookies and why do they need to be turned on?
8. How do I contact the Customer Services Department?
9. What information do I need to supply when I call for technical service?
10. What if I wish to contact someone in the Editorial or Sales departments at ePharm5?
11. What is the Privacy Policy for ePharm5?

1. What is ePharm5?
ePharm5 is the only e-business intelligence system designed exclusively for pharmaceutical industry executives. Published by HCPro, Inc., a leading provider of healthcare business and regulatory news, ePharm5 enables pharmaceutical company decision-makers to continuously monitor the day's top industry news stories relating to pharma marketing, health IT developments, online marketing strategies and pharma business intelligence.
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2. What kinds of content resources will I be able to find on ePharm5?
ePharm5 researches more than 1,000 headlines a day to find the most pertinent industry news, so you don't have to. In addition, the ePharmaceuticals editorial staff is continuously identifying industry-specific White Papers and research reports and making them available to you on our site.
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3. How do I find what I am looking for on ePharm5?
You may want to refer to the About ePharmaceuticals page for complete details on the various sections within ePharm5. This will give you a brief summary of what kind of information you can expect to find on the Web site and where you can find it.
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4. How far back can I search on ePharmaceuticals?
You may search back 14 days for news items supplied by WSJ/Dow Jones, 30 days for news supplied by Thomson, and Items developed by ePharm5 are available indefinitely.
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7. What are cookies and why do they need to be turned on?
Cookies are packets of information sent by website servers and stored on individual computers. These packets of information are used to set user preferences, remember login information, etc. The ePharm5 website uses cookies to make the user login faster, to customize user settings, and to improve searches. If your system does not have cookies enabled you will be asked to enter your user name and password every time you log on. Please see Help with Cookies if you would like help changing your computer's web settings or contact us or have your technical support department call us.
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8. How do I contact the Customer Services Department?
Support is available 9AM to 5PM (EST) Monday through Friday. To contact our Customer Services Department please:

email: ePharm@hcpro.com call: 1-877-4- E P H A R M (1 877 437-4276) mail: ePharmaceuticals Customer Services Department HCPro, Inc. PO Box 1168 Marblehead, MA 01945

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10. What if I wish to contact someone in the Editorial or Sales departments at ePharm5?
Our offices are open 9AM to 5PM (EST) Monday through Friday. To contact someone in the Sales or Editorial departments please:

email: ePharm@hcpro.com call: 1-877-4- E P H A R M (1 877 437-4276) mail: ePharm5 Customer Services Department HCPro, Inc. PO Box 1168 Marblehead, MA 01945

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